Summary: This report presents and discuses findings of a survey on stakeholders’ satisfaction to the US Transportation Security Administration’s security-related activities and to the way the TSA disseminates information about its activities. The survey’s scope is the overall US transportation system, covering aviation, rail, and highway modalities and transport of passengers and freight. Given the broad scope and the US-centricity of the survey, this report is not very relevant for CORE. The education and training cluster could anyhow learn how security-related user satisfaction surveys are done and how to establish a mechanism for collecting regular user feedback. The report is available for download at: http://gao.gov/assets/670/664350.pdf.
Full review: The scope of the report is very broad and the information about cargo security is limited, so the CORE project cannot much benefit from this report. However, the project’s educational and training cluster might use the report’s information to design ways administer end-user surveys: what questions to ask, which stakeholders to survey and how to report the findings. Some demonstrations adopt some of the report’s ideas and methods to collect high-quality user requirements.
Additional keywords: Transportation security, aviation security